Frequently Asked Questions
While our ointments are wonderful for soothing irritated or inflamed skin, and play an important supplemental role in the treatment plans of Wei's dermatological patients, we make no therapeutic claims that they can cure any skin conditons.
We are committed to your satisfaction with our products, but we understand that you may sometimes need to return a product. For all returns, please contact us via the contact form below or at email@example.com. For product returns, we can offer a refund of purchasing price of the product(s), but we regret that we are unable to refund either the original shipping cost or the return shipping cost. We can accept returns for qualifying purchases as below:
- Unopened products with an intact seal
- Orders placed within the last 30 days
As soon as we receive the returned products, your refund will be processed to the same payment method that your made your original order with. We're sorry that this order did not work out for you, but we hope that you will order with us again in the future. Thank you!
If you wish to make any changes after placing your order but prior to shipment of your order, there's no need to worry. Please contact us as soon as possible via the contact form below or at firstname.lastname@example.org, and we will work to accommodate your request as best we can.
We're sorry that you're not completely satisfied with your order. If you are dissatisfied with your order for any reason, please contact us as soon as possible via the contact form below or at email@example.com, and we will work with you to try to resolve your concerns as best can. Alternatively, you can also request a refund for your order in accordance with our return policy outlined above. We apologize for the inconvenience, but we hope to be able to address your concerns to your satisfaction. Thank you!
No need to worry! If your order arrives damaged due to transit, please notify us via the contact form below or at firstname.lastname@example.org, and we will send a replacement order to you as soon as possible to the same address listed in the original order. We may also request photographs of the damaged products for our records prior to shipping out your replacements.
For skin relief, we recommend applying a thin layer of our ointment to the affected area or areas of your skin at least once per day, and more frequently if you feel that you need to. If applied at bedtime, we recommend applying a thicker layer and wearing cotton gloves to bed to allow better absorption of our ointment into your skin and to help retain moisture. Since our ingredients are all-natural, there's no need to worry about applying our ointment too heavily or too often to your skin. If you feel, however, that our Original Ointment isn't bringing relief for you, then you may have more sensitive skin that, like some of Wei's clincal patients who have benefited from our ointments, you would benefit from trying our Delicate Ointment, which contains a modified formulation for extra-sensitive skin.
For product storage, we recommend keeping our ointment refrigerated at a standard temperature of 40 ℃F (4 ℃C). Our product's oil base helps to increase its lifespan, but because our ointments are completely free of any artifical preservatives, refrigeration plays a more important role in maintaining their maximal lifespan. This is not to say, however, that not refrigerating our ointments will cause their ingredients to lose their effectiveness, and we understand that you may not always have the convenience of a refrigerator nearby. We simply recommend keeping our ointment chilled whenever possible at your convenience.
For as long as we ourselves and Wei's patients have used our ointments, and even over the years in which Wei has worked with these herbal ingredients in her clinical practice, we have not observed any side effects from our ointments. If you suspect, however, that you may be experiencing an adverse reaction after using our product, then please discontinue further use. Please contact us via the contact form below or at email@example.com, and we will try to address your concerns as best we can.
We fully understand your concerns about providing your personal and financial information over the internet, and we can assure you that we have several security measures by reputable companies to increase the safety and security of our website. These measures include the following:
- Let's Encrypt Wildcard SSL + Siteground TLS
- SiteGround Site Scanner, powered by Sucuri
- E-commerce Platform, powered by Ecwid
- PayPal Checkout (No account required for checkout)
We keep always keep the security of your personal information one of our highest priorities, and the above listed services are the measures we take to do so to maintain your trust.
At this time, we do not have any store locations offering our products, though it remains something that we are working toward for the convenience of our customers. We understand the simple pleasures and reassurance of being able to make your purchases in-person at a local store, and the quality of your shopping experience always remains a top priority for us.
At Salvean Skincare, excellence in quality and customer service is our top priority. If you have any other questions or concerns about our products, about placing an order, about an existing order, or about anything else, please do not hesitate to contact us via either the contact form below or at firstname.lastname@example.org, and we will respond to you within 24-48 hours. We appreciate the value of timely customer communication, and we want to make your shopping experience with Salvean Skincare as enjoyable as possible!